General After-sales Service

Operation guidance

Online technical support

Overseas installation, commissioning, repair and maintenance

Terms to protect your rights：

·If any non-artificial fault occurred during the warranty period, we will respond within 24 hours and take necessary actions, including offering online repair instruction, sending replacement, on-site repair...

·After the warranty period, we will still provide lifelong maintenance service for the machines, you just need to pay for the material fee and overseas expense(if any).

·Any one of the following circumstances is not in free service scope but may be solved for a fee：

normal loss of machines and consumables

damage caused by improper use, maintenance or storage by customers

damage caused after the warranty period

damage caused by force majeure and accidents